FAQ

Often, yes. How many a room will take depends on the room itself, so we will advise when we visit.

Certainly, it is a possibility. As we prioritize the well-being and safety of our students, we kindly request that you take into account our booking requirements, such as gender segregation. Please do not hesitate to contact us to discuss your options before making a double booking.

We believe that a home visit is essential to ensure that our students will have a safe and comfortable environment during their stay. It also allows us to get to know you and your family, and to discuss our expectations and guidelines for hosting. Our goal is to create a positive and enriching experience for both our students and host families, and the home visit is an important step in achieving this.

We have a variety of groups, some of whom organize their own activities, while others require our assistance in arranging them. Regardless, we provide a comprehensive itinerary to ensure that you are aware of when the students will be returning home and leaving in the morning.

Typically, students will need a packed lunch, and the itinerary will outline any additional meal requirements. During our visit we can discuss this further, and we are happy to suggest packed lunches that are easy to put together and go down well.

Yes. We ask you to meet your students yourself when they arrive and drop them off again, at the times and places set out in the itinerary we send you.

Our bookings are flexible and can vary in duration, ranging from three days to two weeks or more. We make payments promptly on a weekly basis, or at the conclusion of the stay, whichever comes first. Get in touch and we will talk through how you would like to be paid.

Our season runs from March to September, and you choose when it suits you to have students. Once you join us, we will keep you updated as new bookings come in.

We are happy to talk throughout the year. For our busiest season (April to October), we recommend getting in touch at least three months ahead so we can match your group with the right host families.

We have welcomed students sent by Czech, Dutch, French, and German agencies, and we are warmly open to partnerships from new countries. Please get in touch and we will talk through what would work for your group.

Every confirmed booking includes a safe and secure home with a dedicated host family in Hastings, all meals during the stay (breakfast, packed lunch, evening meal), daily transport to and from the school by the host family, and a same-day point of contact at Charles Eaton from arrival to departure. Optional English language lessons and cultural programmes are available on request.

Students are never placed alone. Every host family welcomes a pair of students or more. Hosts are responsible for daily transport, students do not travel into town alone in the evenings, and once they are home for the day they are home. Every prospective host family is met by our team in their own home before they welcome their first student. DBS checks are not a regulatory requirement for homestay hosts in our context, but we are happy to arrange them on request for partner organisations who require them as a condition of placement.